Frequently Asked Questions
Everything you need to know about your next run.
How do I know which running shoes are right for my gait?
We recommend checking our online Gait Analysis Guide or visiting us in-store for a professional fitting. Generally, neutral runners need cushioned shoes, while those who overpronate benefit from stability or motion-control footwear.
What is your return policy on worn running shoes?
We offer a 30-day 'Run Guarantee.' If your shoes aren't performing as expected after a few runs, you can return them for a full refund or exchange, provided they aren't excessively damaged.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for runners who need their gear ready for an upcoming race weekend.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How often should I replace my running shoes?
Most high-quality running shoes should be replaced every 300 to 500 miles, depending on your running surface, body weight, and stride mechanics.
Can I track my order once it has been placed?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.